API product catalogEnterprise Governance, Security & Access

List partner support cases

Enterprise Governance, Security & Access

GET

/support

Production onlylistPartnerSupportTickets

Parameters

statusstringquery

categorystringquery

limitintegerquery

Example: 100

Headers

AuthorizationstringRequired

Bearer sk_sandbox_<your_key> for sandbox requests.

Response fields

ticketsobject[]

tickets[].idstringRequired

tickets[].ticketNumberstringRequired

tickets[].subjectstringRequired

tickets[].categorystringRequired

tickets[].severityP0 | P1 | P2 | P3Required

tickets[].environmentPRODUCTION | SANDBOX

tickets[].requestIdstring | null

tickets[].acknowledgementDueAtstring

tickets[].nextUpdateDueAtstring

Response codes

200Support case list

Request reference

Production only

status Optional · querycategory Optional · querylimit Optional · query

Use the API Reference for this production-only or streaming operation.

https://mystocks.africa/api/v1/partner/support

API Reference

Response schema

{
  "type": "object",
  "properties": {
    "tickets": {
      "type": "array",
      "items": {
        "type": "object",
        "required": [
          "id",
          "ticketNumber",
          "subject",
          "category",
          "severity",
          "status"
        ],
        "properties": {
          "id": {
            "type": "string"
          },
          "ticketNumber": {
            "type": "string"
          },
          "subject": {
            "type": "string"
          },
          "category": {
            "type": "string"
          },
          "severity": {
            "type": "string",
            "enum": [
              "P0",
              "P1",
              "P2",
              "P3"
            ]
          },
          "status": {
            "type": "string",
            "enum": [
              "OPEN",
              "ACKNOWLEDGED",
              "INVESTIGATING",
              "WAITING_ON_PARTNER",
              "WAITING_ON_MYSTOCKS",
              "RESOLVED",
              "CLOSED"
            ]
          },
          "environment": {
            "type": "string",
            "enum": [
              "PRODUCTION",
              "SANDBOX"
            ]
          },
          "requestId": {
            "type": [
              "string",
              "null"
            ]
          },
          "acknowledgementDueAt": {
            "type": "string",
            "format": "date-time"
          },
          "nextUpdateDueAt": {
            "type": "string",
            "format": "date-time"
          }
        }
      }
    }
  }
}

curl -X GET 'https://mystocks.africa/api/v1/partner/support' \
  -H "Authorization: Bearer $MYSTOCKS_API_KEY"

GET /sla

POST /support